Career At True

As we continue to expand, we are looking out for dynamic and high spirited individuals to be part of our team & join this growing family.

We are looking for a Member Relations Executive to help us execute the operation processes. Your responsibilities include providing full support to the operations-in-charge, discovering and maintaining customer satisfaction, as well as pursuing new sales prospects.

If you have excellent communication skills and able to provide customer excellence, we’d like to meet you. Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid growth through customer excellence.

Primary Responsibilities

• Support the smooth running of the day-to-day operations of the gym
• Greet and check in members and verify memberships
• Ensure cleanliness and maintenance of all gym equipment
• Attend to customer inquiries through various channels such as phone, email, person
• Any other ad-hoc task / duties that may be assigned by club management from time to time

Secondary Responsibilities

• Provide exceptional customer service experience to all times
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up appointments with potential members and recommend a suitable service
• Conduct club tours and recommend a suitable membership
• Maintain professional relationships with existing members
• Provide information on classes and availability
• Process membership administration and cancellation of membership

Keen on pursuing a career in a fast paced and intense sales environment
Demonstrated ability to communicate, present and influence credibly
Possess a good sense of customer service, responsibility and integrity
Basic computer literacy/knowledge in Microsoft office
Able to commit to a 5.5 day work week

• Maintain a professional image and conduct befitting of fitness professional.
• Provide professional exercise recommendations to members.
• Proficient in the use and demonstration of gym equipments.
• Demonstrate exercises to members.
• Provide feedback to members on exercise techniques and fitness routines.
• Design and administer appropriate programs tailored to the members’ needs and goals.
• Achieve monthly fitness sales and service KPIs/targets.
• Ad-hoc duties as required.

• Passionate about improving/enriching the life of others through fitness.
• Good sense of customer service, patience, responsibility and integrity.
• Self-motivated and driven to achieve sales KPIs and service.
• Able to commit to shift hours (Including weekends and public holidays)
• Candidates with recognized Personal Training qualification (ACE, FITSAF, FIC, BEC etc.) preferred but not a must.

Attractive Remuneration that commensurate with your qualifications and experience.

Only candidates who have the above experiences need to apply and kindly indicate last drawn salary, expected salary, availability date, reason for leaving and recent photograph in your resume.

TO APPLY:

Interested candidates, please forward resume to hr@trueyoga.com.sg