Career At True

As we continue to expand, we are looking out for dynamic and high spirited individuals to be part of our team & join this growing family.

• Conduct calls to explain trials and services to customers
• Schedule appointments for potential customers to use our free trial pass
• Achieve 300 calls with a minimum of 8-10 bookings per day

• Office hour timings on weekdays from 10am to 3pm
• Salary range from $8 to $13 + commission
• Outspoken with good communication skills
• Experience in call centres will be advantageous but not necessary

Are you looking to join a dynamic team where you can:

• Thrive in a fast-paced and competitive environment  
• Use your strong selling skills and understand customer needs
• Bring in new customers and grow the business
• Confidently and clearly communicate the company’s programmes
• Get regular sales and career development training to upgrade your skills
• Learn more about the health and fitness industry

Job Scope:

• Identify prospective customers, present club facilities and services and give them appropriate recommendations
• Engage prospective customers through phone calls and in person
• Generate leads from referrals and outreach
• Maintain updated prospecting records in the company’s CRM systems
• Work closely with team members to enhance the customer experience
• Respond to customer enquiries in a timely and professional manner
• Achieve and surpass daily and monthly goals

• Strong communication, interpersonal and negotiation skills
• Highly motivated and result-oriented
• Possess strong work ethics
• Able to commit to a 5.5 day work week (including weekends and public holidays)
• Experience in direct sales and phone sales, and an interest in health and fitness are a plus

• Maintain a professional image and conduct befitting of fitness professional.
• Provide professional exercise recommendations to members.
• Proficient in the use and demonstration of gym equipments.
• Demonstrate exercises to members.
• Provide feedback to members on exercise techniques and fitness routines.
• Design and administer appropriate programs tailored to the members’ needs and goals.
• Achieve monthly fitness sales and service KPIs/targets.
• Ad-hoc duties as required.

• Passionate about improving/enriching the life of others through fitness.
• Good sense of customer service, patience, responsibility and integrity.
• Self-motivated and driven to achieve sales KPIs and service.
• Able to commit to shift hours (Including weekends and public holidays)
• Candidates with recognized Personal Training qualification (ACE, FITSAF, FIC, BEC etc.) preferred but not a must.

• Process check in/out for members
• Process members' application
• Manage incoming calls and customer service inquiries
• Identifying and assessing customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Generate daily reports

• Good communication skills
• Customer Service Orientated
• Responsible and reliable with integrity
• Willingness to learn new skills and open to development
• Able to commit shift hours (Including weekends and public holidays)

Attractive Remuneration that commensurate with your qualifications and experience.

Only candidates who have the above experiences need to apply and kindly indicate last drawn salary, expected salary, availability date, reason for leaving and recent photograph in your resume.

TO APPLY:

Interested candidates, please forward resume to hr@trueyoga.com.sg